Returns & Refunds policy

Refunds, Returns & Cancellations

At Lush Balloon Events, each order and event booking is prepared with care and attention to detail.

Personalised Products

Personalised and made-to-order products may not be eligible for cancellation or return simply because you have changed your mind, where an applicable legal exception applies. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Event Décor Bookings

Booking payments and deposits are subject to the cancellation terms agreed at the time of booking. If you need to cancel or change your booking, please contact us as soon as possible. Any amount retained following cancellation will be handled in accordance with applicable consumer law.

Refunds

If your order arrives faulty, damaged or incorrect, please contact us with details and photographs where possible so we can assess the issue and discuss an appropriate resolution.

Nothing in this policy affects your statutory consumer rights.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail lushballoonevents@gmail.com